sfa

SFA Event Copilot Design Mockups

Interactive prototypes showcasing the improved Sofie chatbot system powered by Event Copilot

Visual Presentation & Documentation

Comprehensive visual walkthrough with 15 annotated screenshots showcasing the complete solution. Perfect for sharing with stakeholders and understanding the full workflow transformation.

View Complete Visual Guide→

Customer Chat Interface

Experience the improved Sofie chatbot from a customer's perspective. See how it handles questions, provides support options, and collects contact information when needed.

View Customer Experience→

Admin Dashboard

View how the SFA team will manage support tickets with formatted daily reports, conversation context, and smart department routing capabilities.

View Admin Dashboard→

Key Improvements

Customer Experience

  • • Clear support options when Sofie can't answer
  • • Streamlined contact form with required fields
  • • Better conversation flow and user feedback
  • • Professional SFA branding and interface

Admin Efficiency

  • • Formatted daily reports with full context
  • • Smart department routing system
  • • Complete conversation history for each ticket
  • • Resolution tracking and status management